W. Earl Sasser

Identifiers

Open LibraryOL946753A

Top Subjects

Case studies (3)
Management (3)
Business / Economics / Finance (3)
United States (2)
Service industries (2)
Customer Service (2)
Business & Economics (2)

Books by W. Earl Sasser

Total count: 12

A causal relationship between a model's characteristics and the performances of the estimators of the model's parametersa pilot study

Division of Research, Graduate School of Business Administration, Harvard University1969-01-01
Marketing simulation modelsthe problem of specification error

Marketing Science Institute1970-01-01
Management of service operationstext, cases, and readings

Allyn and Bacon1978-01-01
Teaching notes to accompany Management of service operations, text, cases and readings

Allyn and Bacon1978-01-01
Chain-Restaurant Industry

Lexington Books/Fortress Academic1978-01-01
Cases in operations managementanalysis and action

R.D. Irwin1982-01-01
Cases in Operations ManagementAnalysis and Action

Richard D Irwin1982-07-01
The service management coursecases and readings

Maxwell Macmillan Canada1991-01-01
Instructor's manual for The service management coursecases and readings

Free Press1991-01-01
The Value Profit Chain Treat Employees Like Customers and Customers Like Employees

Free Press2002-12-31
The Science of DelightHow to Build Organizations That Win Through Customer and Employee Engagement

Harvard Business School Press2008-09-01
What Great Service Leaders Know and DoCreating Breakthroughs in Service Firms

ReadHowYouWant.com, Limited2015-01-01