Software support

IT release management: a hands-on guide

Dave Howard

Aspect-oriented programming with AspectJ

Ivan Kiselev

The art of software support: design and operation of support centers and help desks

Françoise Tourniaire and Richard Farrell.

Force.com: create and run any application, on demand

Application service provider and software as a service agreements line by line: a detailed look at ASP and SaaS agreements and how to change them to meet your needs

Kelly L. Frey Sr., Thomas J. Hall.

Implementing Service And Support Management Processes: A Practical Guide

The art of software support: Design and operation of support centers and help desks

Françoise Tourniaire

Effective software customer support

Richard S. Gallagher ; foreword by Bill Rose.

Managing software support

Bill Rose.

ITIL release management: a hands-on guide

Dave Howard.