Author

Publication

2005-06-24 - McGraw-Hill Professional

Language

English

Word Count

128,000 words, Guess

Page Count

512 pages

Identifiers

and 2 more
  • Goodreads3500838
  • LibraryThing4064344

Classifications

  • LCCTS156

Description

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

First Sentence

Entities in the service industry are called service organizations.

Subjects

Other Editions

  • Design for Six Sigma for Service (Six SIGMA Operational Methods)McGraw-Hill Professional2005-06-24

Reader Reviews

No reviews yet for this book.

Be the first to share your thoughts!