Contributions

  • Abolhassan, Ferri - Contributor
  • Jost, Wolfram - Contributor
  • Kirchmer, Mathias F. W. - Contributor

Publication

2003 - Springer Berlin Heidelberg, Berlin, Heidelberg, Germany

Language

English

Word Count

73,500 words, Guess

Page Count

294 pages

Physical Format

Electronic resource

Identifiers

  • Internet Archivebusinessprocessc00kirc
  • ISBN-10364205532X
  • ISBN-103540247033
  • ISBN-139783642055324
  • ISBN-139783540247036
and 4 more
  • OCLC Control Number851766317
  • Better World Books9783540247036
  • Better World Books9783642055324
  • Open LibraryOL27022674M

Classifications

  • DDC650
  • LCCHF54.5-54.56
  • LCCQA76.76.A65

Description

Today's business environment is constantly changing: New customer requirements or products, an evolving competition, new IT solutions like EAI or web services, outsourcing opportunities or changing legal requirements are just a few reasons for this change. Therefore enterprises have to ensure an efficient and effective change management in order to stay competitive and survive on the long term. This is a precondition to achieve and maintain business process excellence. The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. It shows using case studies from organizations like American Meter, the US Navy, or Amway how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset.

Subjects

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