Building Great Customer Experiences
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Author
Publication
2002-09-06 - Palgrave Macmillan
Language
English
Word Count
60,000 words, Guess
Page Count
240 pages
Physical Format
Hardcover
Identifiers
- Open LibraryOL9360842M
- ISBN-139780333990131
- ISBN-100333990137
- OCLC Control Number49805900
- OCLC Control Numberbuildinggreatcus00shaw_0
and 3 more
- Library of Congress Control Number2002071471
- Goodreads3307135
- LibraryThing28468
Classifications
- LCCHD28-70HD28-70HD28-H
Description
"Many business books look at new companies and how they have become successful. This book bases itself in the reality in which most business people find themselves daily - working in companies which have been established for some time and which are faced with legacy people, legacy processes, legacy systems, legacy channels and an existing culture. It focuses on how you can change an existing organisation in order to build and deliver great customer experiences."--Jacket.
First Sentence
Why do Dell Computers have signs around their Round Rock offices near Austin, Texas stating 'Customer Experience - Own It'?
Subjects
Other Editions
- Building Great Customer Experiences
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