Resolving patient complaints
a step-by-step guide to effective service recovery
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Word Count
49,250 words, Guess
Page Count
197 pages
Identifiers
- ISBN-100834206749
- ISBN-139780834206748
- Goodreads3869482
- Library of Congress Control Number94036237
- OCLC Control Number31208696
and 2 more
- Better World Books9780834206748
- Open LibraryOL1110477M
Classifications
- DDC659.2/936211
- LCCRA965.6 .O83 1995
- LCCRA965.6.O83 1995
Subjects
Topics
MethodsAdministrationHealth facilitiesComplaints againstPatient satisfactionManaged Care ProgramsMedical personnel and patientHealth Care Quality AssuranceOrganization & administrationProfessional-Patient RelationsManaged care plans (Medical care)Health facilities -- Complaints againstManaged care plans (Medical care) -- AdministrationManaged Care Programs -- organization & administration
Other Editions
- Resolving patient complaints: a step-by-step guide to effective service recovery
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