Improving Your Measurement of Customer Satisfaction
A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
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Identifiers
- ISBN-139780873898300
- ISBN-100873898303
- Better World Books9780873898300
- Open LibraryOL44363267M
Classifications
- DDC658.8/12
- LCCHF5415.335 .V38 1997
Description
Details gaining access to a customer base, assessing performance via survey design and data collection, analytical and graphing tools for reporting, and linking satisfaction to business objectives.
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Other Editions
- Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
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