Customer Friendly
The Organizational Architecture of Service
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Word Count
61,500 words, Guess
Page Count
246 pages
Physical Format
Paperback
Identifiers
- Internet Archivecustomerfriendly0000zieg
- ISBN-100761837531
- ISBN-139780761837534
- LibraryThing7162134
- Library of Congress Control Number2007922676
and 3 more
- OCLC Control Number141384608
- Better World Books9780761837534
- Open LibraryOL8028236M
Classifications
- LCCHF5415.5 .Z54 2007
Description
"This book helps us understand how we develop high performance organizations - in this case, organizations that consistently deliver high quality service. It builds on the theory and application of "systems thinking" to organization design and behavior by showing how products, structure, psychological climate, culture, and leadership work together to produce customer friendly experiences. Beginning with the architectural model, the book offers six cases to illustrate the application: hospital, auto manufacturer, airline, hotel, bank, university, and library."--Jacket.
Subjects
Topics
Other Editions
- Customer Friendly: The Organizational Architecture of Service
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