How airports measure customer service performance
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Author
Contributions
- Bothner, Aaron, author - Contributor
- Spiro, Max, author - Contributor
- National Research Council (U.S.). Transportation Research Board - Contributor
- Airport Cooperative Research Program - Contributor
- United States. Federal Aviation Administration - Contributor
Publication
2013 - Transportation Research Board, Washington, D.C, District of Columbia
Language
English
Word Count
23,250 words, Guess
Page Count
93 pages
Identifiers
- Internet Archivehowairportsmeasu0000kram
- ISBN-100309271002
- ISBN-139780309271004
- Library of Congress Control Number2013939224
- OCLC Control Number859338571
and 1 more
- Open LibraryOL31012383M
Classifications
- DDC387.7/360688
- LCCHE9797.U5 K73 2013
Description
"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.
Subjects
Topics
Places
Series Statement
- ACRP synthesis -- 48
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