Achieving service excellence
strategies for healthcare
2nd ed.
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Author
Contributions
- Ford, Robert C. 1945- - Contributor
- Heaton, Cherrill P. - Contributor
Publication
2010 - Health Administration Press, Chicago, Illinois
Language
English
Word Count
0 words, Guess
Page Count
0 pages
Identifiers
- Open LibraryOL23928625M
- ISBN-139781567933277
- OCLC Control Number454359558
- Library of Congress Control Number2009037788
Classifications
- DDC362.1068
- LCCR727 .F684 2010
Subjects
Topics
Medical careCustomer servicesCustomer relationsPatient satisfactionMedical care -- Customer services
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