Managing complexity in the public services
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Word Count
42,000 words, Guess
Page Count
168 pages
Physical Format
Electronic resource
Identifiers
- Internet Archivemanagingcomplexi00hayn
- ISBN-10033522573X
- ISBN-101280953993
- ISBN-139780335225736
- ISBN-139781280953996
and 2 more
- OCLC Control Number244004536
- Open LibraryOL27072488M
Classifications
- DDC351
- LCCJF1351 .H388 2003eb
Description
This text is an introduction to complexity theory and its application to public services management. In a clear and comprehensible manner it:. Argues that the complexity of the public policy process limits the usefulness of the 'new public management' approach. Challenges management techniques used in key areas of the public sector, such as performance management, staff development leadership, strategic management and the use of IT. Proposes alternative approaches that are based on a correct understanding of the disorder in the policy process. The difficult concepts of complexity theory are pr.
Subjects
Series Statement
- Managing the public services
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