Willie's Way
6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty
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Word Count
52,000 words, Guess
Page Count
208 pages
Identifiers
- Open LibraryOL7621003M
- ISBN-139780471748076
- ISBN-100471748072
- OCLC Control Number60393439
- Library of Congress Control Number2005013737
and 2 more
- Goodreads1434158
- LibraryThing1841747
Classifications
- LCCHF5415.5 .V355 2005
Description
Praise for Willie's Way: "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time." --Joe Scarlett Chairman of the Board Tractor Supply Company "Wow! Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer service to one performing at the top." --Chris Strippelhoff Vice President-Member Services Municipal Gas Authority of Georgia "Van Hooser absolutely hit the bull's-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem." --Richard G. Kelley Director of Sales Training, North America Axcan Pharma, Inc.
Description
"As a successful professional speaker who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the commonsense wisdom he imparted has become known as Willie's Way." "In Willie's Way, Van Hooser reveals Willie's unique brand of personalized service - how he woos customers so that they come back, how he wows them so that they tell their friends, and how he wins their long-term business by exceeding their expectations. Even better, Van Hooser shows how business leaders can apply Wille's techniques to their own enterprises to build long-term customer loyalty."--Jacket.
First Sentence
Looking back, little did I know that as I begrudgingly made my way to the taxicab waiting outside that South Carolina airport that my personal standard for measuring those who provide service to others would soon change.
Other Editions
- Willie's Way
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