John E. G. Bateson

The effects of perceived control and customer crowding on the service experience

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Author

John E. G. Bateson

Contributions

Hui, Michael K. M. - Contributor
Marketing Science Institute - Contributor

Publication

1990 - Marketing Science Institute, Cambridge, Mass, Massachusetts

Language

English

Word Count

0 words, Guess

Page Count

0 pages

Identifiers

OCLC Control Number21709722
Open LibraryOL52873284M

Subjects

Topics

Crowding stress Customer services Control (Psychology)Psychological aspects

Series Statement

Report -- no. 90-105

Other Editions

The effects of perceived control and customer crowding on the service experienceMarketing Science Institute1990-01-01

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