A complaint is a gift
recovering customer loyalty when things go wrong
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Contributions
- Møller, Claus, 1942- - Contributor
Publication
2008 - Berrett-Koehler Publishers, San Francisco, Calif, California
Language
English
Word Count
55,500 words, Guess
Page Count
222 pages
Identifiers
- Internet Archivecomplaintisgiftr00barl
- ISBN-139781576755822
- ISBN-101576755827
- Goodreads3165222
- Library of Congress Control Number2008017877
and 2 more
- Better World Books9781576755822
- Open LibraryOL16799715M
Classifications
- DDC658.8/343
- LCCHF5415.52 .B37 2008
- LCCHF5415.52.B37 2008
Description
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
Other Editions
- A complaint is a gift
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