It's All About Service
How to Lead Your People to Care for Your Customers
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Word Count
64,000 words, Guess
Page Count
256 pages
Identifiers
- Internet Archiveitsallaboutservi00pell
- Internet Archiveitsallaboutservi0000pell
- ISBN-100471716758
- ISBN-139780471716754
- LibraryThing8281967
and 5 more
- Goodreads905842
- Library of Congress Control Number2004027960
- OCLC Control Number57068539
- Better World Books9780471716754
- Open LibraryOL7620503M
Classifications
- LCCHF5415.5 .P45 2005
- LCCHF5415.5.P45 2005
Description
Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create busine...
First Sentence
To have great performance and, as a result, championship customer service, there are two overriding realities: You have to be able to trust your leader and you have to be able to trust your teammates.
Subjects
Other Editions
- It's All About Service
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