Training Library Staff And Volunteers to Provide Extraordinary Customer Service
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Word Count
40,000 words, Guess
Page Count
160 pages
Physical Format
Paperback
Identifiers
- Open LibraryOL8574834M
- ISBN-139781555705602
- ISBN-10155570560X
- OCLC Control Number70258816
- OCLC Control Numbertraininglibrarys0000toda
and 3 more
- Library of Congress Control Number2006020705
- Goodreads1463721
- LibraryThing2411680
Classifications
- LCCZ668.5 .T63 2006
Description
A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
Subjects
Topics
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