Publication

2006-09-01 - Neal-Schuman Publishers

Language

English

Word Count

40,000 words, Guess

Page Count

160 pages

Physical Format

Paperback

Identifiers

and 3 more
  • Library of Congress Control Number2006020705
  • Goodreads1463721
  • LibraryThing2411680

Classifications

  • LCCZ668.5 .T63 2006

Description

A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.

Subjects

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