Service quality implementation
the effects of organizational socialization and managerial actions on customer-contact employee behaviors
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Author
Contributions
- Ferrell, O. C. - Contributor
Publication
1993 - Marketing Science Institute, Cambridge, Mass, Massachusetts
Language
English
Word Count
0 words, Guess
Page Count
0 pages
Identifiers
- OCLC Control Number29630637
- Open LibraryOL52840987M
Subjects
Series Statement
- Report (Marketing Science Institute) -- no. 93-122
Other Editions
- Service quality implementation: the effects of organizational socialization and managerial actions on customer-contact employee behaviors
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