8 things we hate about I.T.
how to move beyond the frustrations to form a new partnership with I.T.
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Author
Publication
2010 - Harvard Business Press, Boston, Mass, Massachusetts
Language
English
Word Count
48,500 words, Guess
Page Count
194 pages
Identifiers
- Internet Archive8thingswehateabo0000cram
- ISBN-101422131661
- ISBN-139781422131664
- Library of Congress Control Number2009040841
- OCLC Control Number436026617
and 2 more
- Better World Books9781422131664
- Open LibraryOL24408601M
Classifications
- DDC004.068/4
- LCCHD30.2 .C718 2010
- LCCHD30.2.C718 2010
Alternate Titles
- Eight things we hate about IT
Description
Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers. Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do. Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth, ' and assuming accountability for IT just as you've done for management of your firm's financial and human resources. --From publisher's description.
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