Special issue on service excellence
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Publication
2002 - Emerald, Bradford, West Yorkshire, England
Language
English
Word Count
0 words, Guess
Page Count
0 pages
Physical Format
Electronic resource
Identifiers
- Internet Archivemanagingserviceq2002wiel
- ISBN-101845447115
- ISBN-100861766911
- ISBN-139781845447113
- ISBN-139780861766918
and 3 more
- OCLC Control Number61366327
- Better World Books9781845447113
- Open LibraryOL27072524M
Classifications
- DDC658.8
- LCCHD9980.5 S64 2002eb
- LCCHD9980.5S64 2002
Description
It has been argued (Dale et al., 2001) thatquality management has not been very wellimplemented in many service organisations. Every one of us has his or her own experienceswith service failures and it seems that serviceorganisations have various problems anddifficulties in developing a sustainableapproach towards service excellence.
Subjects
Series Statement
- Managing service quality -- v. 12, no. 3
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