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Ruth N. Bolton
Identifiers
Open Library
OL5277094A
Top Subjects
Service industries (1)
Consumer behavior (1)
Customer relations (1)
Consumer satisfaction (1)
Marketing (1)
Business (1)
Books by Ruth N. Bolton
Total count: 2
A dynamic model of customers' usage of services
usage as an antecedent and consequence of satisfaction
Marketing Science Institute
1998-01-01
Service Excellence
Creating Customer Experiences That Build Relationships
Business Expert Press
2016-01-01
