Books by Jacques Horovitz
Total count: 12
Top management control in EuropeSt. Martin's Press1980-01-01
Winning waysachieving zero-defect serviceProductivity Press1990-01-01
How to Win CustomersUsing Customer Service for a Competitive EdgeFinancial Times Management1991-02-01
Total customer satisfactionputting the world's best programs to workIrwin Professional1994-01-01
La Satisfaction totale du clientDunod1994-06-30
Seven Secrets of Service Strategy1st editionFinancial Times/Prentice Hall2000-03-20
Service StrategyManagement Moves For Customer Results2nd editionFinancial Times/Prentice Hall2004-09-10
Beyond Traditional MarketingInnovations in Marketing Practice (IMD Executive Development Series)Wiley2005-06-17
A Dream With a DeadlineTurning Strategy Into ActionFinancial Times Management2007-06-30