Robert C. Ford
Born 1945-01-01
Identifiers
- Open LibraryOL1074875A
Top Subjects
- Decision making (1)
- Organization (1)
- Management (1)
- Hospitality industry -- Customer services (1)
- Business / Economics / Finance (1)
- Industries - Hospitality, Travel & Tourism (1)
- Customer services (1)
Books by Robert C. Ford
Total count: 5
Principles of managementa decision-making approachReston Pub. Co.1980-01-01-
Organization theoryan integrative approachHarper & Row1988-01-01
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Managing the guest experience in hospitalityDelmar/Thomson Learning2000-01-01
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Atencion Al Cliente En Los Servicios de OcioParaninfo2001-11-01
Achieving Service ExcellenceStrategies for HealthcareHealth Administration Press2002-08-01