James T. Schutta

Identifiers

Open LibraryOL3324359A

Top Subjects

Business (2)
Service industries (1)
Business/Economics (1)
Customer services (1)
Customer Service (1)
Business / Economics / Finance (1)
Quality control (1)

Books by James T. Schutta

Total count: 3

Developing New ServicesIncorporating the Voice of the Customer into Strategic Service Development

Quality Press2003-01-01
Developing New ServicesIncorporating the Voice of the Customer into Strategic Service Development

ASQ Quality Press2003-01-01
Business Performance Through Lean Six SigmaLinking the Knowledge Worker, the Twelve Pillars, and Baldrige

Quality Press2005-01-01