Developing New Services
Incorporating the Voice of the Customer into Strategic Service Development
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Word Count
58,000 words, Guess
Page Count
232 pages
Physical Format
Hardcover
Identifiers
- Internet Archiveisbn_9780873895859
- Internet Archivedevelopingnewser0000fish
- ISBN-100873895851
- ISBN-139780873895859
- LibraryThing5615815
and 5 more
- Goodreads2849757
- Library of Congress Control Number2003005130
- OCLC Control Number51817556
- Better World BooksO9-AFL-183
- Open LibraryOL9777993M
Classifications
- LCCHF5415.5 F565 2003
Subjects
Topics
ManagementConsumidorQuality controlCustomer ServiceCustomer servicesService industriesBusiness/EconomicsStrategic PlanningStatistical methodsGestion strate giqueContro le de qualiteIndustrie de serviceConsumer satisfactionControle da qualidadeService a la cliente lePrestac ʹa o de servic ʹosSatisfac ʹa o do consumidorRelation avec la cliente leSatisfaction du consommateurBusiness / Economics / Finance
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