Robert C. Ford

Identifiers

Open LibraryOL6261175A

Top Subjects

Hospitality industry (2)
Management (2)
Customer relations (1)
Medical care (1)
Patient satisfaction (1)
Customer services (1)
Organization (1)

Books by Robert C. Ford

Total count: 5

Achieving Service ExcellenceStrategies for Healthcare

Health Administration Press2002-01-01
Selected Papers from QUIS 10 Conference 2007

Emerald Publishing Limited2008-01-01
Managing quality service in hospitalityhow organizations achieve excellence in the guest experience

Delmar, Cengage Learning2012-01-01
Managing Hospitality OrganizationsAchieving Excellence in the Guest Experience

SAGE Publications, Incorporated2019-01-01
Organization theoryan integrative approach