Managing quality service in hospitality
how organizations achieve excellence in the guest experience
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Author
Contributions
- Sturman, Michael C. (Michael Craig) - Contributor
- Heaton, Cherrill P. - Contributor
Publication
2012 - Delmar, Cengage Learning, Clifton Park, N.Y, New York (State)
Language
English
Word Count
129,000 words, Guess
Page Count
516 pages
Identifiers
- ISBN-139781439060322
- ISBN-101439060320
- Library of Congress Control Number2010936298
- OCLC Control Number720477603
- Open LibraryOL30514448M
Classifications
- DDC338.4/791068
- LCCTX911.3.M27 F68 2012
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