On great service
a framework for action
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Word Count
73,000 words, Guess
Page Count
292 pages
Identifiers
- Open LibraryOL1115373M
- ISBN-100029185556
- OCLC Control Number31411524
- OCLC Control Numberongreatservicefr00berr
- Library of Congress Control Number94041391
and 2 more
- Goodreads1905609
- LibraryThing584267
Classifications
- DDC658.5/62
- LCCHF5415.5 .B483 1995
Subjects
Topics
GestionQualitéContrôleManagementCase studiesUnited StatesCas, Études deKwaliteitszorgKlantenserviceQuality controlCustomer servicesService à la clientèleOrganizational effectivenessCustomer services -- Quality controlCustomer services -- United States -- Management -- Case studies
Places
Other Editions
- On great service: a framework for action
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